FAQ
Frequently Asked Questions
Find answers to commonly asked questions about our products.
What are your shipping options and delivery times?
We offer same-day shipping for in-stock items to ensure quick delivery. Our robust inventory management minimizes delays, so you can count on timely service.
Do you ship internationally?
Yes, we do. Please contact us for a shipping quote, as charges vary by destination.
What is your return, refund, or exchange policy?
Full details can be found on our Shipping & Returns page.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, email us at sales@legacycables.com with your order number and the part number of the affected item. We’ll promptly process your claim and arrange a replacement or suitable solution.
Can I cancel or change my order after it’s placed?
Yes. Orders can be modified or canceled if the request is made before 4:00 PM EST on the same business day. Simply contact us with your order number and we’ll adjust your order.
What types of medical cables and accessories do we offer?
We offer a comprehensive range of medical accessories, including SpO₂ sensors, ECG/EKG leadwires, NIBP cuffs and hoses, temperature probes (reusable and disposable), IBP adapter cables, transducers, and fetal/transducer repair cables. All products are available in both original and compatible options to meet your needs.
Are your products compatible with major OEM brands?
Yes! Our products are designed to work with leading monitors from GE Healthcare, Dräger, Philips, Masimo, Nellcor, Nonin, and many others.
Are your medical products certified for quality and safety?
Yes, all our medical products are FDA, CE, and ISO certified, guaranteeing top-tier safety and quality standards.
What is your warranty policy?
Warranty details are listed under the “Technical Specifications” section on each product page. This way you can review the coverage specific to the item you’re purchasing.
Example image of technical specifications
How can I find the right cable or sensor for my device?
To find the right cable or sensor for your device, check the reference number on your current item or consult your device manual for compatible reference numbers. If you need further assistance, email us at sales@legacycables.com with: 1) A photo of your device and its connection port, and 2) The model number of your device. Our team will provide a solution the same day.
Can I order custom or special-length cables or assemblies?
Yes! If you need a custom option, simply email us with the reference number and the quantity required. We’ll be happy to assist.